Refund policy

At Aervo Co, we stand behind the quality of our products and want you to feel confident when placing an order. This Return and Refund Policy explains our 60-day money-back guarantee, return eligibility, refund procedures, and how we handle damaged, missing, or incorrect orders.

This policy applies only to purchases made directly through aervoco.com. Products purchased through another retailer or marketplace must be returned through the original place of purchase and are subject to that seller’s return policy.

1. 60-day money-back guarantee

Aervo Co offers a 60-day money-back guarantee on eligible products purchased directly from aervoco.com.

You may request a return or refund within 60 calendar days of the confirmed delivery date shown by the shipping carrier.

Opened and used products may qualify for the guarantee. You do not need to finish the entire product before contacting us. However, refunds are intended for customers who purchased and tried the product in good faith.

To submit a request, contact us at:

aervoco@gmail.com

Please include:

• Your full name
• Your order number
• The email address used to place the order
• The product for which you are requesting a refund
• A brief explanation of the issue
• Photographs of the product or packaging, when requested

Requests submitted more than 60 days after confirmed delivery are generally not eligible for a refund.

2. Return authorization

Please contact us before mailing any product back.

Returns sent without contacting us first may not be accepted or may experience processing delays. After reviewing your request, we will provide instructions and let you know whether the product must be returned.

Depending on the circumstances, we may:

• Approve a refund without requiring a physical return
• Require the unused or remaining product to be returned
• Offer a replacement
• Request photographs or other reasonable documentation
• Provide another appropriate resolution

Do not send returns to the address shown on the product label unless we specifically instruct you to do so.

3. Return shipping costs

Customers are generally responsible for return shipping costs for satisfaction-based returns.

Aervo Co will cover reasonable return shipping costs when the return is caused by our error, including when:

• You received the wrong product
• The product arrived damaged
• The package contained missing items
• The product was materially defective when delivered

Original shipping and handling charges are non-refundable unless the order was incorrect, damaged, defective, or otherwise affected by an error for which Aervo Co is responsible.

We recommend using a trackable shipping service when returning a product. Aervo Co is not responsible for return packages that are lost or damaged before reaching the authorized return address.

4. Refund amount

Approved refunds generally cover the amount paid for the eligible returned product, after applicable discounts.

The following amounts are generally not refundable:

• Original shipping and handling charges
• Expedited shipping charges
• Return shipping costs
• Gift cards
• Free promotional products
• Duties, customs fees, and international import charges
• Products purchased from third-party retailers
• Products not included in the approved refund request

When a discount was applied to multiple products, the refund will be based on the discounted amount actually paid for the returned product—not its undiscounted retail price.

Free gifts and promotional items have no cash refund value. We may require promotional items to be returned when the original purchase is refunded.

5. Bundles and multiple-bottle orders

For bundles or multiple-bottle orders, opened and unopened products may be handled differently.

Customers requesting a refund should retain all remaining bottles, packaging, and unused products until the request has been reviewed. We may require unopened or unused bottles to be returned as a condition of receiving a full refund for a multi-unit purchase.

Refunds for partially returned bundles may be calculated based on the actual discounted price paid for the returned units.

We reserve the right to limit a refund where a substantial portion of a multi-unit order has already been consumed, discarded, transferred, or cannot be returned.

6. Damaged, defective, missing, or incorrect products

Please inspect your order promptly after delivery.

Contact us within seven calendar days of delivery if:

• The product arrived damaged
• A bottle was leaking or had a broken seal
• You received the wrong product
• An item was missing from the package
• The quantity received did not match the order

Include your order number and clear photographs of:

• The shipping package
• The shipping label
• The affected product
• The contents of the package

After reviewing the information, we may issue a replacement, partial refund, or full refund, depending on the circumstances.

Please do not discard a damaged or incorrect product until we confirm that it is no longer needed for the investigation.

7. Product seals and packaging

For safety and quality-control purposes, do not use a product if its safety seal was missing, broken, punctured, or damaged when it arrived.

Contact us immediately and provide photographs of the product and packaging. We will review the issue and provide an appropriate resolution.

This provision does not prevent an opened product from qualifying under our 60-day satisfaction guarantee when the safety seal was intact at the time the product was first opened.

8. Individual results

Dietary supplements can affect individuals differently, and individual experiences may vary.

A customer’s dissatisfaction with their experience does not automatically disqualify them from the 60-day guarantee. However, the guarantee does not promise or warrant a particular health, wellness, or personal outcome.

Customers should follow the serving instructions and warnings printed on the product label. Stop using the product and consult an appropriate healthcare professional if you experience an adverse reaction or have concerns about using the product.

9. Refund processing

Once a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow approximately five to ten business days after the refund is issued for it to appear in your account. The exact posting time depends on your bank, card issuer, or payment provider.

We cannot issue a refund to a different card, bank account, or payment method unless required by law or supported by the original payment provider.

You will receive an email confirmation when the refund has been submitted.

10. Exchanges and replacements

We may offer a replacement when a product:

• Arrived damaged
• Was defective upon delivery
• Was incorrect
• Was lost in transit
• Was missing from the shipment

Replacement eligibility will be determined after we review the order information and supporting documentation.

Unless approved in advance, we do not offer exchanges based solely on personal preference. Customers seeking a different product should request a return under this policy and place a separate order.

11. Order cancellations

Contact us as soon as possible if you need to cancel or change an order.

We will make a reasonable effort to accommodate the request, but cancellation is not guaranteed once an order has entered processing, fulfillment, or shipment.

If the order has already shipped, it must be handled under the normal return process after delivery.

If Aervo Co cannot ship an order within the promised timeframe, applicable federal rules may require the customer to be given the opportunity to accept the delay or cancel for a refund.

12. Subscription orders

Subscription purchases are recurring orders that are automatically processed according to the frequency selected at checkout.

Canceling a subscription stops eligible future renewals. It does not automatically cancel or refund a subscription order that has already been processed, submitted for fulfillment, or shipped.

Already-processed subscription orders may qualify for a return or refund under this policy if the request is submitted within the applicable 60-day period.

Customers are responsible for canceling or modifying their subscription before the next renewal is processed. Subscription changes may be made through the customer subscription portal or by contacting:

aervoco@gmail.com

Please submit cancellation requests before the upcoming renewal date. Although we will make reasonable efforts to assist, we cannot guarantee that a cancellation request received after processing has begun will stop that shipment.

13. Shipping delays and lost packages

Shipping dates and delivery estimates are not guarantees.

Contact us if tracking shows no meaningful movement for an extended period or if the carrier confirms that the package was lost in transit. We may require the completion of a carrier investigation before issuing a replacement or refund.

When an order is confirmed lost before delivery, we may provide:

• A replacement shipment
• A refund
• Another reasonable resolution

If an order is never shipped, the customer must receive a refund rather than being limited only to store credit.

14. Packages marked as delivered

If tracking shows that a package was delivered but you cannot locate it, please:

1. Check around the delivery location.
2. Check with household members, neighbors, building staff, or the mailroom.
3. Allow up to two business days in case the carrier marked the package delivered early.
4. Contact the shipping carrier for delivery details.
5. Contact us if the package still cannot be located.

We may assist with a carrier investigation. A refund or replacement is not guaranteed when tracking confirms delivery to the address provided at checkout, but we will review each situation individually.

Police reports, carrier documentation, or other supporting information may be requested for repeated, high-value, or suspicious missing-package claims.

15. Incorrect or incomplete addresses

Customers are responsible for reviewing their shipping information before completing checkout.

Aervo Co is not responsible for delivery problems caused by:

• An incorrect street address
• A missing apartment or unit number
• An incorrect postal code
• An outdated address
• An address entered incompletely
• A customer’s failure to collect or accept a delivery

If an order is returned to us because of an incorrect or undeliverable address, we may refund the product price after the package is received, less the original shipping cost and any carrier return fees.

If the customer requests reshipment, additional shipping charges may apply.

16. Refused and unclaimed packages

Packages that are refused, abandoned, or left unclaimed are not automatically eligible for a full refund.

When a refused or unclaimed package is returned to us, any approved refund may be reduced by:

• Original shipping charges
• Return-to-sender fees
• Customs charges
• Other costs charged by the carrier

We will not issue a refund until the returned package has been received or the carrier confirms its disposition.

17. International orders

International customers are responsible for applicable customs duties, taxes, import fees, and local handling charges.

Customs charges are not collected or controlled by Aervo Co unless expressly stated at checkout. These charges are generally non-refundable.

Aervo Co is not responsible when a product is delayed, rejected, abandoned, destroyed, or seized because of the destination country’s import restrictions. Customers are responsible for confirming that a product can legally be imported into their location before ordering.

International return shipping costs are generally the customer’s responsibility unless the return was caused by an Aervo Co error.

18. Final-sale and non-refundable items

The following are not eligible for return or refund unless they arrived damaged, defective, or incorrect:

• Gift cards
• Free gifts
• Promotional samples
• Products marked “final sale” before purchase
• Products obtained through an unauthorized seller
• Products without proof of purchase
• Products returned more than 60 days after delivery
• Products not included in an approved return request

Sale-priced products remain eligible under the 60-day guarantee unless they were clearly identified as final sale before checkout.

19. Refund abuse and fraudulent claims

Our guarantee is intended to protect legitimate customers and may not be used to obtain free products or repeated refunds.

Aervo Co may limit or deny a request when there is evidence of:

• Multiple refund claims for the same product
• Repeated claims from the same customer, household, address, or payment method
• Altered or fabricated photographs
• False claims that an order was not received
• Excessive consumption followed by an attempt to return a bulk order
• Resale, transfer, or redistribution of products
• Chargeback abuse
• Violation of our Terms and Conditions
• Other fraudulent or abusive conduct

We may request identity confirmation, photographs, tracking information, return of remaining products, or other reasonable documentation before approving a refund.

Nothing in this section limits consumer rights that cannot legally be waived.

20. Payment disputes and chargebacks

We encourage customers to contact us before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.

When responding to a dispute, we may provide relevant information to the payment processor, financial institution, or card network, including:

• Order confirmations
• Checkout records
• Subscription authorization records
• Shipping and delivery confirmations
• Customer communications
• Refund-policy acceptance
• Account and transaction information

Initiating a chargeback does not automatically establish eligibility for a refund under this policy.

21. Changes to this policy

We may update this Return and Refund Policy periodically.

The policy applicable to an order will generally be the version displayed on our website when the order was placed, except where a change is required by law or provides more favorable terms to the customer.

The effective date at the top of this policy identifies when it was last updated.

22. Contact us

For returns, refunds, order problems, or questions about this policy, contact:

Aervo Co
Email: aervoco@gmail.com
Website: aervoco.com