Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

This Purchase Options Cancellation Policy explains how recurring subscriptions offered by Aervo Co operate and how customers may cancel, pause, or modify them.

This policy applies to subscription purchases made directly through aervoco.com. It does not apply to one-time purchases or products purchased from third-party retailers or marketplaces.

1. Subscription purchases

Aervo Co may offer certain products through an automatic recurring subscription.

When selecting a subscription, you agree that:

• The product will be delivered according to the frequency selected at checkout.
• Your payment method will be charged automatically for each recurring order.
• The subscription will continue until you cancel it.
• The recurring price, billing frequency, discount, and products included will be displayed before you complete your purchase.

By completing a subscription purchase, you authorize Aervo Co and its payment providers to charge your selected payment method for the initial order and each future recurring order until the subscription is canceled.

Subscriptions do not require a minimum number of purchases unless a specific promotional offer clearly states otherwise before checkout.

2. Automatic renewal

Your subscription automatically renews according to the delivery and billing frequency selected when you placed your order.

Depending on the option selected, recurring orders may be processed:

• Every 30 days
• Monthly
• Every several weeks or months
• At another interval clearly displayed before checkout

Each recurring charge will generally be for the subscription price shown in your customer account or subscription-management portal, plus applicable taxes and shipping charges.

Your subscription remains active until you cancel it.

3. How to cancel a subscription

You may cancel your subscription at any time without a cancellation fee.

You can cancel through one of the following methods:

• Log in to your customer account or subscription-management portal and select the cancellation option.
• Use the “Manage Subscription” link included in an eligible subscription email.
• Contact Aervo Co at aervoco@gmail.com and request cancellation.

When contacting us, include:

• Your full name
• Your order number, if available
• The email address used to place the subscription order
• The product subscription you want to cancel

We may ask you to verify information associated with the subscription to protect your account from unauthorized changes.

Your cancellation is effective when it is successfully completed through the subscription-management portal or confirmed by Aervo Co.

4. Cancellation timing

To prevent another recurring charge, you must cancel your subscription before the next subscription order is processed.

Subscription orders may begin processing automatically on the scheduled renewal date. A cancellation request submitted after an order has already been processed, charged, submitted for fulfillment, or shipped may not cancel that order.

Canceling a subscription stops future renewals. It does not automatically:

• Cancel an order that has already been processed
• Recall a package that has already shipped
• Refund a previous subscription charge
• Refund products previously delivered

An already-processed order may still qualify for a return or refund under the Aervo Co Return and Refund Policy.

5. Canceling an already-processed order

Contact us at aervoco@gmail.com as soon as possible if a subscription order has renewed and you would like to cancel it.

We will make a reasonable effort to stop the order if it has not entered fulfillment. However, we cannot guarantee cancellation after processing has begun.

If the order cannot be canceled before shipment, you may request a return after delivery in accordance with our Return and Refund Policy.

Refusing delivery does not automatically cancel your subscription or guarantee a full refund. Any return-to-sender shipping fees may be deducted from an approved refund where permitted by law.

6. Pausing or skipping an order

Depending on the subscription options available through your customer account, you may be able to:

• Skip an upcoming delivery
• Pause your subscription
• Change your next order date
• Change your delivery frequency
• Change the number of products included
• Update your shipping address
• Update your payment method

These changes must be completed before the upcoming subscription order is processed.

Pausing or skipping a delivery is not the same as canceling a subscription. Unless you fully cancel, recurring orders may resume according to the schedule shown in your account.

7. Subscription price and discount changes

Subscription prices and discounts may change from time to time.

If we make a material change to the recurring price or other important subscription terms, we will provide notice when required by applicable law.

Unless otherwise stated, promotional subscription discounts:

• Apply only while the qualifying subscription remains active
• Cannot be exchanged for cash
• May not be combined with other promotions
• May end if the subscription is canceled
• May not apply if a customer later places a new subscription order

Canceling and later restarting a subscription does not guarantee that the original price, discount, promotion, or delivery frequency will remain available.

8. Updating payment information

You are responsible for keeping your payment information current.

If a recurring payment is declined, we or our payment provider may attempt to process the payment again. We may also send you a notice asking you to update your payment method.

If payment cannot be completed, we may:

• Delay the subscription order
• Suspend the subscription
• Cancel the subscription
• Request an updated payment method

You remain responsible for charges associated with subscription orders that were properly authorized and processed before cancellation.

9. Updating your shipping address

You are responsible for updating your shipping address before a subscription order is processed.

Changing the address for a previous order does not necessarily update the address associated with future subscription orders. Customers should confirm that the correct address appears in their subscription-management portal.

Aervo Co is not responsible for orders shipped to an outdated, incomplete, or incorrect address that was associated with the subscription when the order was processed.

Additional shipping charges may apply if an order must be resent because the subscription address was not updated before processing.

10. Refunds for subscription orders

Subscription orders are subject to the same Return and Refund Policy that applies to eligible one-time purchases.

Canceling a subscription does not automatically create a refund. Refund eligibility depends on factors including:

• The delivery date
• Whether the order has shipped
• The condition and quantity of the products
• Whether the request falls within the applicable return period
• Whether the customer has complied with the Return and Refund Policy

Approved refunds are generally issued to the original payment method.

11. Subscription reminders and notices

We may send subscription-related communications, including:

• Upcoming-order reminders
• Renewal confirmations
• Payment-failure notifications
• Shipping confirmations
• Price or subscription-term updates
• Cancellation confirmations

Not receiving or opening a reminder does not automatically cancel a subscription or invalidate a charge that was otherwise properly authorized.

Customers are responsible for maintaining an accurate email address and reviewing their subscription status.

We will provide renewal or price-change notices where required by applicable law.

12. Canceling promotional subscriptions

Subscriptions purchased through a promotional offer remain recurring subscriptions unless they are canceled.

A discounted first order, introductory offer, free gift, or promotional price does not mean that future orders are free or automatically canceled.

The price and frequency of future recurring charges will be disclosed before checkout.

Unless the promotion states otherwise, canceling a subscription may end all associated subscription discounts, free gifts, rewards, or promotional benefits.

13. Unauthorized subscriptions

Contact us promptly at aervoco@gmail.com if you believe a subscription was created without your authorization.

Include your name, the email address connected to the order, and any available order information. We may request additional information reasonably necessary to locate the transaction and investigate the claim.

14. Abuse and fraudulent activity

Aervo Co may suspend or cancel a subscription when we reasonably believe it is associated with:

• Fraudulent or unauthorized payment activity
• Promotion or discount abuse
• Repeated chargeback abuse
• False account information
• Unauthorized resale
• Violation of our Terms and Conditions
• Other unlawful or abusive activity

Canceling a subscription because of suspected abuse does not eliminate payment obligations for valid orders processed before cancellation.

15. Changes to this policy

We may update this Purchase Options Cancellation Policy to reflect changes to our subscription services, business practices, technology, or legal obligations.

The revised policy will be posted on aervoco.com with an updated effective date.

Material changes affecting an active subscription will be communicated when required by applicable law.

16. Contact information

For subscription cancellations, modifications, or questions, contact:

Aervo Co
Email: aervoco@gmail.com
Website: aervoco.com
Mailing address: [Insert business mailing address]
City, State, ZIP: [Insert city, Texas ZIP code]

Please include the email address connected to your subscription so we can locate your account.