Shipping policy

SHIPPING POLICY

Effective date: July 16, 2026

Thank you for shopping with Aervo Co. This Shipping Policy explains how orders placed through aervoco.com are processed, shipped, tracked, and delivered.

This policy applies only to orders placed directly through aervoco.com. Products purchased from another retailer or marketplace are subject to that seller’s shipping policies.

1. ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully completed.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing time is separate from carrier transit time. Selecting an expedited shipping service does not necessarily shorten the time required to process the order before shipment.

Processing may take longer during:

• Holidays
• Major sales or promotional events
• Product launches
• Periods of unusually high order volume
• Severe weather or service disruptions
• Payment or address verification
• Inventory delays

We will contact you if additional information is needed to process your order.

2. SHIPPING DESTINATIONS

Aervo Co ships to destinations made available during checkout.

Available shipping methods, rates, and estimated delivery times may vary depending on:

• The delivery address
• Products ordered
• Package weight
• Order value
• Carrier availability
• Applicable shipping restrictions

If your address is not accepted during checkout, we may not currently ship to that location.

We reserve the right to restrict shipping to locations where a product cannot legally or reliably be delivered.

3. SHIPPING RATES

Applicable shipping charges will be calculated and displayed before you complete checkout.

Shipping rates may be based on:

• Delivery location
• Package weight
• Order value
• Selected shipping speed
• Carrier-calculated rates
• Promotional shipping offers

The shipping charge displayed and accepted at checkout is the shipping charge that applies to the order unless an obvious technical or pricing error occurred.

Taxes, customs duties, import charges, and other government fees are not included in the shipping charge unless expressly stated during checkout.

4. FREE SHIPPING OFFERS

Aervo Co may offer free shipping on qualifying orders.

Free shipping offers may be subject to:

• A minimum purchase amount
• Specific products or bundles
• Certain delivery locations
• Specific promotional periods
• A selected shipping method

Taxes, gift cards, canceled products, and shipping fees may not count toward a free-shipping minimum.

If a return causes an order to fall below the original free-shipping qualification, the cost of the original shipment may be deducted from the refund where disclosed and permitted by law.

Free shipping generally uses our standard shipping method unless otherwise stated.

5. ESTIMATED DELIVERY TIMES

Estimated delivery times are displayed during checkout or in the shipping confirmation when available.

Unless expressly guaranteed in writing, delivery dates are estimates and are not guaranteed.

Estimated delivery time begins after the order has been processed and accepted by the shipping carrier.

Carrier transit times may be affected by circumstances outside Aervo Co’s reasonable control, including:

• Weather conditions
• Natural disasters
• Carrier service disruptions
• Holiday volume
• Labor disruptions
• Transportation delays
• Government actions
• Customs inspections
• Incorrect or incomplete addresses
• Local delivery conditions

Aervo Co is not responsible for carrier delays occurring after a package has been transferred to the carrier. However, we will make reasonable efforts to assist customers with eligible shipping problems.

6. SHIPPING CONFIRMATION AND TRACKING

When your order ships, we will generally send a shipping confirmation email containing available tracking information.

Please allow up to 48 hours for tracking information to begin showing movement after the shipping confirmation is sent.

Tracking updates are supplied by the shipping carrier. Aervo Co does not control how quickly tracking information is scanned or updated.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their packages.

7. SHIPPING DELAYS

If we learn that we cannot ship your order within the timeframe originally promised, we may contact you and provide the option to:

• Accept the revised shipping timeframe
• Cancel the delayed portion of the order
• Cancel the entire order and receive an applicable refund

If we cancel an order because we are unable to ship it, the amount paid for the canceled products and applicable shipping charges will be refunded to the original payment method.

Carrier delays occurring after shipment do not automatically qualify an order for a refund. Refund or replacement eligibility will depend on the circumstances and our Return and Refund Policy.

8. ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before completing your order, verify:

• The recipient’s full name
• Street address
• Apartment, suite, or unit number
• City
• State or region
• Postal code
• Country
• Email address
• Telephone number, where requested

Aervo Co is not responsible for delivery problems caused by an incorrect, incomplete, outdated, or undeliverable address provided by the customer.

9. ADDRESS CHANGES

Contact us at aervoco@gmail.com as soon as possible if you need to change your shipping address.

We will make a reasonable effort to update the address if the order has not entered fulfillment or shipment. However, address changes are not guaranteed after an order has been submitted.

Once a package has shipped, we generally cannot change its destination. You may contact the shipping carrier to determine whether a delivery change, interception, or hold request is available.

Carrier fees associated with changing or intercepting a delivery are the customer’s responsibility unless the address problem was caused by Aervo Co.

10. UNDELIVERABLE AND RETURNED PACKAGES

A package may be returned to us because of:

• An incorrect or incomplete address
• A missing apartment or unit number
• An unclaimed package
• Refused delivery
• Failed delivery attempts
• An expired forwarding address
• A carrier access problem
• Customs or import issues

If a package is returned to us, we will contact you when reasonably possible.

At your request, we may:

• Reship the order after applicable shipping charges are paid
• Issue an eligible refund after the package is received and inspected

Original shipping charges and carrier return fees may be deducted from the refund when the return resulted from an incorrect address, refused delivery, or failure to collect the package.

11. PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it:

• Check the delivery area, mailbox, porch, garage, side door, or other secure locations.
• Ask household members, neighbors, front-desk staff, or building management.
• Confirm that the shipping address on your order is correct.
• Allow up to two business days in case the carrier marked the package delivered before completing delivery.
• Contact the shipping carrier for delivery details.
• Contact Aervo Co if the package still cannot be located.

We may assist with a carrier investigation.

A refund or replacement is not guaranteed when carrier tracking confirms delivery to the address provided at checkout. Each claim will be reviewed based on the order details, tracking information, delivery evidence, and surrounding circumstances.

We may request carrier documentation, a signed statement, identification verification, or a police report for repeated, suspicious, or high-value missing-package claims.

12. LOST PACKAGES

A package is not considered lost merely because tracking has not updated for several days.

Contact us if tracking has not shown meaningful movement for an extended period or if the carrier confirms that the shipment was lost.

We may need to open an investigation with the carrier before approving a resolution.

If a package is confirmed lost before delivery, we may provide:

• A replacement shipment
• A refund to the original payment method
• Another appropriate resolution

We are not responsible for packages lost after confirmed delivery unless the loss resulted from an error for which Aervo Co is responsible.

13. DAMAGED PACKAGES

Inspect your order promptly after delivery.

Contact us at aervoco@gmail.com within seven calendar days of delivery if the package or product arrived damaged.

Include:

• Your full name
• Your order number
• A description of the damage
• Photographs of the shipping package
• A photograph of the shipping label
• Photographs of the damaged product
• Photographs showing the condition of the package contents

Please retain the product, shipping box, packaging materials, and shipping label until we complete our review.

Depending on the circumstances, we may offer a replacement, partial refund, full refund, or another appropriate resolution.

14. MISSING OR INCORRECT PRODUCTS

Contact us within seven calendar days of delivery if:

• A product is missing
• You received the wrong product
• The quantity received does not match your order
• Your order appears to have been opened or tampered with

Please provide your order number and photographs of the package, shipping label, packing materials, and products received.

After reviewing the claim, we may send the missing or correct product, issue an eligible refund, or provide another appropriate resolution.

15. BROKEN OR MISSING SAFETY SEALS

Do not use a supplement if its safety seal is missing, broken, punctured, or otherwise damaged when the product arrives.

Contact us promptly and provide photographs of the bottle, lid, safety seal, shipping container, and shipping label.

Do not discard the affected product or packaging until we confirm that it is no longer required for our investigation.

16. DELIVERY INSTRUCTIONS

Customers may be able to provide delivery instructions through the shipping carrier.

Delivery instructions are requests and are not guaranteed. Aervo Co does not control whether a carrier follows special delivery instructions.

Aervo Co is not responsible for loss, theft, exposure to weather, or damage resulting from a customer’s request that a package be left in an unsecured location.

17. PACKAGE THEFT

Customers are responsible for providing a secure delivery location.

Aervo Co is not automatically responsible for packages that are lost or stolen after the carrier confirms delivery to the address provided during checkout.

We will review reported theft claims individually and may assist with carrier documentation.

For suspected package theft, customers may be asked to:

• Contact the shipping carrier
• Check with neighbors or building management
• Submit a carrier claim
• File a police report
• Provide a signed statement regarding the missing package

Approval of a replacement or refund is not guaranteed.

18. SUBSCRIPTION ORDERS

Subscription orders are shipped according to the recurring schedule selected by the customer.

Customers are responsible for updating their shipping address before the next subscription order is processed.

Changing the address for a previous order does not necessarily update the address connected to an active subscription. Customers should confirm their subscription address through the available subscription-management portal.

Aervo Co is not responsible for subscription orders shipped to an outdated or incorrect address that remained connected to the subscription when the order was processed.

Canceling a subscription does not automatically cancel an order that has already been processed or shipped.

19. ORDER CANCELLATIONS

Contact us as soon as possible if you need to cancel an order.

We will make a reasonable effort to cancel the order if it has not entered processing or fulfillment. Cancellation is not guaranteed after an order has been placed.

Once an order has shipped, it cannot be canceled. It must be handled in accordance with our Return and Refund Policy after delivery.

Refusing delivery does not guarantee a full refund. Original shipping charges, return shipping charges, and carrier return fees may be deducted from an eligible refund.

20. MULTIPLE SHIPMENTS

Products within the same order may occasionally be shipped separately due to inventory location, product availability, package size, or fulfillment requirements.

You may receive more than one shipping confirmation or tracking number.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.

21. PREORDERS AND BACKORDERS

Products identified as preorders or backorders may have different estimated shipping dates.

The estimated shipping timeframe will be displayed on the applicable product page, during checkout, or in an order communication when available.

If an order contains both available and backordered products, we may:

• Hold the order until all products are available
• Ship the available products separately
• Contact you regarding available options

You may request cancellation of an unshipped preorder or backordered product unless the product was clearly identified as non-cancelable before purchase or another lawful exception applies.

22. INTERNATIONAL SHIPPING

International shipping may be available only to destinations shown during checkout.

International delivery times vary and may be affected by customs processing, local regulations, carrier limitations, and government inspections.

Customers are responsible for determining whether a product can legally be imported, possessed, and used in their destination country.

The recipient is generally responsible for applicable:

• Customs duties
• Import taxes
• Brokerage charges
• Government assessments
• Local handling fees

These charges are not controlled by Aervo Co and are not included in the product or shipping price unless expressly stated at checkout.

Aervo Co is not responsible for delays caused by customs authorities.

If an international package is refused, abandoned, rejected, destroyed, or returned because of unpaid import charges or local restrictions, any approved refund may be reduced by original shipping charges, return charges, customs fees, and other costs incurred by Aervo Co.

23. SHIPPING RESTRICTIONS

Certain products may be restricted from shipment to particular states, territories, countries, or addresses.

We may refuse or cancel an order when:

• Shipping the product is restricted by law
• The carrier cannot deliver to the address
• The address cannot be verified
• The order presents a fraud or safety concern
• The destination does not permit importation of the product
• Other reasonable fulfillment restrictions apply

If we cancel an order before shipment, we will refund the amount collected for the canceled portion to the original payment method.

24. SHIPPING PROMOTIONS

Shipping promotions are subject to the terms displayed with the applicable offer.

Unless otherwise stated:

• Shipping promotions cannot be exchanged for cash.
• Promotions apply only during the stated offer period.
• Promotions may be limited by destination, product, or order value.
• Promotions cannot be applied retroactively.
• Promotions may not be combined with other offers.
• Reshipments and returns may not qualify for promotional shipping.

25. FRAUD AND SHIPPING VERIFICATION

To protect customers and prevent fraud, we may review or temporarily hold an order for verification.

We may request confirmation of:

• The billing address
• The shipping address
• Customer identity
• Payment authorization
• Other order information

Failure to provide requested verification may result in delay or cancellation.

We reserve the right to cancel orders associated with suspected fraud, unauthorized payment activity, promotion abuse, resale activity, or violations of our Terms and Conditions.

26. CHARGEBACKS AND SHIPPING CLAIMS

We encourage customers to contact us before initiating a chargeback or payment dispute.

When responding to a payment dispute, we may provide relevant records to the financial institution, payment processor, or card network, including:

• Order confirmations
• Shipping records
• Tracking information
• Delivery confirmation
• Address information
• Customer communications
• Subscription authorization records
• Applicable store policies

Nothing in this section prevents a customer from exercising rights provided by applicable law.

27. RETURNS AND REFUNDS

Returns, refunds, replacements, and satisfaction-guarantee claims are governed by the Aervo Co Return and Refund Policy.

Shipping charges are generally non-refundable unless:

• The wrong product was shipped
• The product arrived damaged or defective
• Products were missing from the shipment
• The order was canceled because Aervo Co could not ship it
• A refund of shipping charges is otherwise required by law

Review our Return and Refund Policy before sending a product back.

Do not mail a return without first contacting us and receiving return instructions.

28. CHANGES TO THIS POLICY

We may update this Shipping Policy periodically to reflect changes to our shipping services, carriers, fulfillment practices, business operations, or legal obligations.

The revised policy will be posted on aervoco.com with an updated effective date.

The policy that generally applies to an order is the version displayed when the order was placed, except when a change is required by law or provides more favorable terms to the customer.

29. CONTACT US

For shipping questions or order assistance, contact:

Aervo Co
Email: aervoco@gmail.com
Website: aervoco.com
Mailing address: [Insert business mailing address]
City, State, ZIP: [Insert city, Texas ZIP code]

Please include your full name, order number, and the email address used to place the order.

Do not send returns to the mailing address above unless you have received return authorization and instructions from Aervo Co.